Frequently Asked Questions

Popular Questions

Yes. 4xCube Ltd is licensed by the Financial Supervisory Commission, FSC license number MC03/2018.

You can find out more in our Regulation page.

 

Trading with a regulated broker ensures:

– Transparency.

– Security.

– Strict anti-money laundering procedures.

You can apply for an account with 4xCube online. Start your application now.

If you forgot your username or password, please contact us for assistance.

Click here to download 4xCube Windows MT4 desktop application.

The minimum initial deposit required is at least 50 of your selected base currency. However, we recommend you deposit at least 2,500 for more available margin and to better manage your risk when trading your account.

You can easily fund your account by logging in to Client Area and visiting the Funding page.

We accept funds by Wire Transfer, Western Union, Bitcoin, and different E-Wallets. For more information, visit our Funding & Withdrawals FAQs.

Withdrawals can be submitted directly in our Client Area dashboard and are processed in the order funds were received.

Funds are returned to the originating account and payment method at ALL TIMES. No exceptions.

You can contact our Customer Support Department for any enquiries you may have regarding our services. From account opening procedure, to downloading your platform, to trading conditions, etc.

 

Monday to Friday: 24hours

(From 9am Monday to Saturday 5:30am)

(GMT+2/GMT+3 during Daylight Saving Time)

You can contact us by calling +44 203 514 9306, via Live Chat, or by email support@4xcube.com.

No. 4xCube strictly complies with all International and Cook Islands laws and thus at present 4xCube is unable to accept US clients.

Getting Started

In the email you received shortly after your registration. If you didn´t receive this email, please use the password reset functionality.

You can amend the name by sending us an email to support@4xcube.com explaining why you wish to change it and attaching a copy of your identity document. We will then contact you regarding the status of your request.

 

To change your email address or phone number, please access your Client Area, click ‘Settings’ on top right corner of your screen and follow the steps.

Once you become a verified client, you will have access to all 4xCube´s products and services. Verify your profile by uploading clear colour copies (mobile photo or a scan) of the following documents:

  1. Proof of Identity – passport, national identity card or driving license.
  2. Proof of Address – bank/card statement or utility bill.

Examples of documents which can be provided are:

Water/Electricity/Gas/Internet/Telephone bill

Rental agreement

Official letter from a Public Organism in your Country.

Please note that we do not accept mobile telephone bills.

In 4xCube we like to break records daily.

Once you upload all your documents our Team will review it straight away. It will be a matter of minutes until you have your profile verified.

Yes you can. You request it directly in your Client Portal or by email to support@4xcube.com

If you haven’t traded yet, just drop us an email with your request to support@4xcube.com, and we will be happy to change that for you.

If you already traded in your account, then you will need to open an additional trading account.

Trading

With 4xCube you can trade Forex, Metals, Indices, Commodities, and Cryptos. You can have a look at the whole list here.

Trading financial instruments is tied to the trading hours of the world’s various markets located in different time zones. You can learn trading hours for each instrument on the website or inside Trading Products section.

Below are measurement units for various trading instruments:

Gold, Silver – USD per troy ounce

Brent Crude Oil, Oil – USD per barrel

Indices – GBP, EUR, USD, AUD or JPY per contract

Currencies-EUR/USD, USD/JPY, GBP/USD

In trading this is called a short position, you borrow an instrument from a brokerage taking on an obligation to buy it back. You profit on your short position if the price for the instrument drops. Another way is to trade a CFD, or a Contract for Difference. You and your brokerage exchange the difference in prices for instruments at the contract’s end. However, you don’t own the underlying commodities or indices.

4xCube offers leveraged trading, in other words, it allows you to trade with more funds than you have in your account. We may leverage of up to 1:400. However, leveraged trading is extremely risky.

Yes, you can open positions at the prices you see. However, sometimes prices move so sharply that it’s impossible to execute an order at the settled price. Find more about such cases in Order Execution Policy.

A market order is an instruction to buy or sell a CFD in a specified size at the best available market price for that size.

You need to remember that a market order can be executed at a price worse than quoted at the time you place it. A market order immediately becomes an open position that can be kept an eye on in the Trade tab in your MT4.

Market orders can be placed only during the trading hours of the underlying asset. A market order can have Take Profit/ Stop Loss Orders attached.

If you have enough money on your account, you can keep your positions open for as long as you want. Please, note that if your position remains open at the end of the day, an overnight fee is charged. The rollover amount may be credited or debited depending on the pair you are trading.

Usually, there are 2 scenarios, in which your positions will be closed. It may happen if:

Automatically when your equity falls below 100% from your margin requirement

Manually in case of abusive behavior on behalf of the client.

A pending order is an instruction to open or close a position if the price reaches, or crosses the level that you have specified earlier. So, to become an open position, a pending order should be triggered first. That comes in especially handy when you don’t have time to watch the market every second. Just decide on a price you can go for, and the system will do the rest.

4xCube offers one type of pending orders – Limit Order.

A Limit Order is an instruction to buy a CFD at no more than a specific price, or to sell it at no less than a specific price. This gives you a control over the price at which the Limit Order is executed, however this Limit Order may never be executed (or filled).  Pending limit orders can be found in the Trade tab in your MT4.

A take profit order automatically closes an open position when the price level reaches the specified threshold. Take profit orders are used to lock in profits when you are unavailable to monitor your open positions.

For example, if you are long Company XYZ at 109.58 and you want to take your profit when the price reaches 110.00, you can set this price level as your take profit threshold.  If the bid price touches 110.00, the open position is closed by the system and your profit is secured.

A stop loss order is a defensive mechanism you can use to help protect against further losses, including avoiding margin closeouts. A stop loss automatically closes an open position when the price moves against you and reaches the level you specify.

For example, if you are long Company XYZ at 109.58, you could set a stop loss at 107.00 – then, if the ask price falls to this level, the trade is automatically closed, thereby capping your losses.

The market did not reach the level at which you set your pending order. Thus, the order was not executed – within the time limits you set.

Yes. You can determine both a profit you want to reach and a loss you can afford. You position will be closed out if either one of these parameters is reached.

Your profit is converted into the account currency.

4xCube doesn’t provide any investment advice. To gain more knowledge, We would highly recommend to visit our website that provides financial articles, analysis, and market overview or seek an expert’s advice.

It depends upon the regulations imposed by your local authorities. As a rule, profits from trading should be reported in your tax return. Please check the rules and regulations governing your region in regards to taxable income. We do not submit any information relating to clients’ taxable incomes.

No. 4xCube ensures you a Negative Balance Protection so that your balance won’t drop below zero.

To prevent you from a negative balance,  UGL Exchange can partially or fully close your position if your account equity doesn’t meet the margin requirement and/or we don’t hear from you for a while.

Please make sure you maintain adequate capital on your account to keep your positions open.

Yes. Just set a stop loss order. In this way, you will manage risks and lose no more than you can afford.

Please follow the instructions presented in our Complaints Policy. We will do our utmost to work it out.

The price at which a buyer is willing to buy. The best ASK is the lowest such price available (Also see buying rate)

The price at which the currency or instrument is offered.

The difference between the buy (bid) and sell (offer) price of a currency or financial instrument.

Rate at which a bank is prepared to buy foreign exchange. Also known as the Bid Rate.

Contract for difference. An agreement, between a broker and an investor, concerning the difference in price of a trading instrument at the time of purchase and at the time of sale.

A transaction which leaves the trade with a zero net commitment to the market with respect to a particular currency.

The two currencies that are involved in the exchange transaction.

In international finance “the dollar” is always the U.S. dollar. All other “dollar” currencies should be described specifically. i.e. The Australian Dollar.

Market where currencies are traded internationally. About 3 trillion (3 million million) dollars-worth of foreign exchange is traded globally every day, making forex larger than all bond markets put together. Currency markets exist in the form of spot, forward, futures and options markets. Foreign exchange transactions are made up of: Trade flows Only 5% to 10% of total forex transactions. Imports usually need to be paid for in the currency of the country from which they originate. Exports are usually paid for in one’s own currency. A trade deficit therefore causes a currency to depreciate. Flow-ons Created when a large trade is split up into several smaller trades. Capital flows Cross-border investment. Speculation Short-term investment based on expected currency movements. This accounts for the lion’s share of forex market volume.

A strategy used to offset market risk, whereby one position protects another.

Excess of purchases over sales or of foreign currency assets over liabilities.

The price at which a seller is willing to sell. The best offer is the lowest such price available.

The unit of measurement to express the change in value between two currencies.

(1) 100th part of a per cent, normally 10,000 of any spot rate. Movement of exchange rates are usually in terms of points. i.e. if AUD/USD moves from .9310 to .9320, it has moved 10 points / pips.

(2) Minimum fluctuation or smallest increment of price movement.

The netted total commitments in a given currency. A position can be either flat or square ( no exposure), long, (more currency bought than sold), or short ( more currency sold than bought).

The extension of a maturing foreign exchange contract.

A short, or short position, is selling first and then buying later. The trader’s expectation is that the price will drop; the price they sell at is higher than the price they buy it at later. The difference between the sale price and the buy price produces a profit or loss.

Spot rate is the price quoted for immediate settlement on a commodity, a security or a currency. The spot rate, also called “spot price,” is based on the value of an asset at the moment of the quote.

An arrangement whereby a position is automatically closed out when it reaches a certain loss or when exchange rates reach specified values.

Is concerned with past price and volume trends and often with the help of chart analysis in a market in order to be able to make forecasts about future price developments of the commodity being traded.

For exchange contracts it is the day on which the two contracting parties exchange the currencies which are being bought or sold. For a spot transaction it is two business banking days forward in the country of the bank providing quotations which determine the spot value date. The only exception to this general rule is the spot day in the quoting centre coinciding with a banking holiday in the country(ies) of the foreign currency(ies). The value date then moves forward a day. The enquirer is the party who must make sure that his spot day coincides with the one applied by the respondent. The forward months maturity must fall on the corresponding date in the relevant calendar month. If the one month date falls on a non-banking day in one of the centres then the operative date would be the next business day that is common. The adjustment of the maturity for a particular month does not affect the other maturities that will continue to fall on the original corresponding date if they meet the open day requirement. If the last spot date falls on the last business day of a month, the forward dates will match this date by also falling due on the last business day. Also referred to as maturity date.

Expert Advisors are programs that allow automation of the analytical and trading processes in the MT4 platform. To create an Expert Advisor (or “Expert”), the expert editing program – MetaEditor – has to be opened from within the MT4 platform.

4xCube provide different EA solutions inside the Client Portal, in Store section.

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